Crisis - Disaster
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Someone I care about is seriously ill. What can I do or say to help?
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How do you express kindness when a friend or family member is seriously ill or dying? Perhaps the greatest gift you can give, according to grief specialist and author Alan Wolfelt, is the gift of your presence. Along with that, here are some suggestions for easing the way:
- Call before you visit
- Reach out with a loving touch
- Listen well
- Be comfortable with silence
- Smile and laugh
- Focus on the present
- Be yourself
- Share news
- Speak truthfully
- Provide encouragement
- Keep confidences
- Express your love or friendship
- Don't push away tears
- Send mail
- Learn about your friend's illness
- Give practical assistance in meetin day-to-day needs
- Help the family
- Explore other avenues of support
- Allow yourself to grieve
- Respect your limits
- Encourage important decisions
- Honor the person's spirituality
- Trust your intuition
Reference: Expressing Kindness in Times of Illness and Death, Extension publication SP-165
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Related Information:
- Expressing Kindness in Times of Illness and Death
- A 4 page publication (PDF file) expanding on the above suggestions for assisting someone who is seriously ill, perhaps facing death.
- Responding to Death - Tips for Friends
- An easy to read 4 page publication offering effective ways one can be of assistance when a death occurs.
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The recent storm damaged my house. Should I call my insurance company?
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A tree fell on the roof, strong winds blew out the car windows, the sewer backed up into the basement. Storm damage comes in many forms. Will insurance cover the damage?
"Ideally, you should review your insurance coverage every year when you renew your policies to make sure your coverage meets your needs. But sometimes it takes storm damage to get people to take action," said Cynthia Needles Fletcher, Iowa State University Extension specialist in the Department of Human Development and Family Studies.
"If you have weather-related property damage, contact your insurance agent or company as soon as possible to report the claim," Fletcher said. "Ask what information your agent or company will need."
The Insurance Division of the Iowa Department of Commerce offered the following recommendations.
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When contacting the insurance agent or company, take good notes. Keep track of the representative's name, and the date and time of the call.
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Document losses. Take photographs of the damaged property.
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Make temporary repairs to protect the property from further damage, but don't make permanent repairs until after talking to the insurance company's adjuster. The company may require a visual inspection before it will process the claim.
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If the claim is denied and the denial seems improper, first review the policy. Then, appeal to the insurance agent or the company's claim manager. For information about further action, contact the Iowa Insurance Division's Consumer and Legal Affairs Bureau, (515) 281-5705.
"Whether or not you had damage from this round of storms, it's a good idea to plan for future claims. You never know when the next storm will cause damage," Fletcher said. She offered these suggestions:
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Home owners and renters should review their insurance coverage every year to make sure it is adequate.
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Home owners and renters should inventory their personal property and store the information in a safe place, such as a safety deposit box at a financial institution, but not at the insured property.
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To make the inventory and other record keeping easier, order a copy of "Getting Organized: Personal and Financial Records" (Pm-1121), for $4.00 from ISU Extension Distribution Center, 119 Printing and Publications Building, Iowa State University, Ames, IA 50011-3171. Or purchase a copy from a county ISU Extension office.
Author: Cynthia Fletcher, cynthia@iastate.edu
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